1stel Academy

I Turned It Off and On Again… Now What?

We’ve all been there – on the cusp of closing a sales deal, downloading the morning’s sales tickets for processing, trying to get invoices out on time – when suddenly, no internet. For businesses of any size, time is money and you need to repair that connection to the outside world to get back on track for the day. Here are a few easy ways to troubleshoot your internet connection:

1. Identify which systems are down. How many computers? Is it the whole office or just a few computers? It’s best to identify these things before calling your provider.

If the internet is down on laptops but not hard-wired desktops, this could mean a wifi issue.  Locate the wifi access point, unplug the power cable, wait 20 – 30 seconds, plug it back in, and then give it a minute or two before you fully power back on.

2. As silly as it may sound- is everything plugged in? If the hardwire desktops are giving you problems, make sure you didn’t accidentally kick a wire out of place.

3. Still no luck? Try calling your service provider. We can check if everything is plugged in on our end, talk you through a reboot if necessary, or come out to your location for more complicated issues.

1stel’s knowledgeable technical support staff is available 24/7 to assist you. Quality customer service and reliability are the pillars 1stel stands on.

Do you need more from your business phone and internet? Call us at 1.877.771.7835 and a member of our knowledgeable staff will create a custom quote for your business.

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werkLab Studios

werkLab Studios